Our Returns Policy
A typical returns policy for cosmetic products, specifically regarding faulty products, may look like this:
Faulty Product Returns:
-
Eligibility for Return: If the cosmetic product is faulty, damaged, or defective upon arrival, you are eligible for a replacement or a full refund.
-
Timeframe: Returns for faulty products must be made within a certain period after purchase, typically within 14-30 days.
-
Proof of Purchase: A receipt or proof of purchase is generally required to process the return, refund, or replacement.
-
Condition of Product: The product should be returned in its original packaging, unused, and with any seals or safety stickers still intact (if applicable).
-
Return Process: Contact the customer service team to initiate the return. They may request photos of the product showing the defect or damage for verification purposes.
-
Replacement or Refund: Upon verification, you will be offered a replacement item or a full refund based on your preference. If the product is out of stock, a refund will be issued.
Change of Mind:
-
Returns for change of mind are typically not accepted due to hygiene reasons, especially for cosmetics, unless the product is unopened and in its original, sealed packaging.
​